Setup on any device
Step by step on Fire TV Stick, Android TV, Samsung, LG, Apple TV, phones and computers, until the channels load.
Live Support
Live Support: Chat With IPTV Nord
Our main support channel is a secure web chat. Open it, enter your mobile number, and a person from our team answers in English or French.
Open 7 days a week, 9 a.m. to midnight (Eastern Time).
How it works
How to start a Live Chat in 3 steps
It takes less than a minute, and you do not need to install anything.
Open the chat
Tap Open Live Chat. The chat opens at supportiptv.ca in your browser, on your phone, tablet or computer.
Enter your mobile number
Type your mobile number with the area code. It starts a new conversation, or opens the one you already have. No password and no email needed.
Ask your question
Write what you need in your own words. A person from our team answers, usually within a few minutes during support hours.
Your mobile number keeps everything together
Your mobile number is your key to the chat. Everything we send you stays linked to it:
- your free trial details
- your login: username, password and server URL
- your order status and payment confirmation
- your full conversation history
You can come back on any device. Start on your phone, continue later on your computer: enter the same number and your conversation is there. Because your number opens your conversation, always use your own mobile number.
Is the chat private?
Yes. Your conversation is between you and our support team, over an encrypted HTTPS connection, and it is never shown to other customers. We never ask for your banking password or card number. Our privacy policy explains how we handle your information.
What we do
What Live Support can help with
Your free trial
Ask for your 24-hour trial and get the login right in the conversation.
Orders and payments
We confirm your Interac e-Transfer, activate your order and send your login.
Buffering and frozen channels
We check the stream and can switch you to another server in a few minutes.
Renewals and extra devices
Extend your plan, add a screen or move your login to a new TV.
English or French
Write in the language you prefer. Our team answers in both.
Live Support hours
Live Support is open 7 days a week, 9 a.m. to midnight (Eastern Time). During those hours, most chats get a reply within a few minutes. On busy evenings, such as big game nights, it can take a little longer.
What to do outside support hours
You can still open the chat and leave a message. It stays in your conversation, and we answer when we open at 9 a.m. Eastern Time. In the meantime, you can:
- follow the installation guide for your device;
- try the quick checks in our guide to fixing IPTV buffering;
- email help@supportiptv.ca, which reaches the same team, or see other options on our contact page.
FAQ
Live Support questions
Do I need an account to use IPTV Nord Live Chat?
No. You only need your mobile number. Enter it when the chat opens, and it starts a new conversation or opens the one you already have. There is no password to remember and no email to confirm. Everything we send you, like your trial and your login, stays linked to that number.
Can I use Live Chat on my TV?
It is much easier on your phone, tablet or computer. The chat runs in a web browser, and typing with a TV remote is slow. Most people keep the chat open on their phone while they set up the TV, so they can follow our steps and copy the login without mistakes.
What if I change my mobile number?
Open the chat with your new number and give us your old number or your order number. We find your account and keep helping you from the new conversation. Your login on the TV keeps working while we do this, so you do not lose any viewing time.
Can I call IPTV Nord instead of chatting?
No, IPTV Nord does not have a phone line. Live Chat replaces it and is usually faster: you get written steps you can follow at your own pace, and you can copy your login details exactly. If you prefer email, write to help@supportiptv.ca and the same team will answer.
Need help right now?
Open Live Chat, enter your mobile number and ask. We answer in English and French.